Support that works at your speed
Get Prusa Premium support for your HT90 and minimize your downtime. Premium Service for Prusa Pro HT90 – designed to keep your business running with 24/7 expert support, priority response, and fast repair & care.
Features of Premium Support
Dedicated Team
Access a specialized team of experts who provide support tailored to your business needs. Through a private line, they offer personalized service and are dedicated to resolving your hardware or software issues promptly.
Faster Response Times
Our Essential and Advanced plans include guaranteed response times on business days, so your requests are always at the front of the line.
Priority Repair
Minimize downtime with our expedited repair service. While standard repairs can typically take 2-3 weeks, our Priority Repair guarantees a maximum 3-day repair time.
Additional Services
Gain access to a dedicated resource for your business, including scheduled technical calls, customized training sessions, diagnostics, and consultations.
Choose your Plan and get the care your operation demands
Standard support remains free. Prusa Premium support plans guarantee faster response times and unlock exclusive services from our 3D printing experts.
| Service | Standard | Essential | Advanced |
|---|---|---|---|
| Service Level Agreement | Standard reliable support with response times typically within 72 hours during working days. | Priority support for professionals with guaranteed response times within 24 hours during working days. | Higher priority support with guaranteed response times within 8 hours during working days. |
| Email Support | ✔ | ✔ | ✔ |
| 24/7 Live Chat | ✔ | ✔ | ✔ |
| Priority Email Support | ✖ | ✔ | ✔ |
| Dedicated Live Chat Channel | ✖ | ✔ | ✔ |
| Access to Priority Repair | ✖ | ✖ | ✔ |
| Access to Printer Exchange (hot-swap) | ✖ | ✖ | ✔ |
Additional Services
With Essential and Advanced Plan, you will get access to a range of additional on-demand services. This means you can delegate the entire installation, maintenance, employee training, and other printer-related operations completely to us.
Installation
Get up and running quickly with remote or on-site setup, calibration, and system check by a trained technician.
On-Site Support
When remote support isn’t enough, our technician can come to your location to diagnose and resolve issues directly on-site.
On-Site Maintenance
Scheduled preventative maintenance and calibration visits to keep your printers running at peak performance.
Consultation
Expert consultation on software (CAD, Slicing, Connect) and dedicated specialist calls.
Does your operation require more?
Prusa Premium support Ultimate Plan — our top-tier support package for customers with mission-critical manufacturing or R&D operations. It goes beyond the Advanced Plan, offering unmatched reliability, speed, and partnership. Enjoy exclusive benefits:
- A dedicated technical representative and personal account manager
- A guaranteed 2-hour response time for critical issues
- Printer exchange during repairs, ensuring zero production downtime
- And a special TCO (Total Cost of Ownership) service packages with every new printer
Get a Price Quote
Contact us, share a few details, and we will find the Plan that fits your business the best.
